Item Availability Policy
1) In the event that an item ordered is not available for any reason, Alex Comeau Photography reserves the right to substitute the ordered item with a similar item of equal or greater value.
2. Team Photos and Memory Mates using Team Photos require a team size of six players minimum and will not be created for teams smaller than six players without prior authorization and agreement between Alex Comeau Photography and the client. Orders of Team Photos and Memory Mates for teams smaller than six players will be substituted with similar items of equal or greater value.
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Intellectual Property Disclosure
1) Images that are created by Alex Comeau Photography remain the property of Alex Comeau Photography and no claim of transfer is implied. Images may not be copied, edited, transferred, used to create new items, or used in any other manner without the expressed written consent of Alex Comeau Photograhy.
2) Alex Comeau Photography will not use images not owned by Alex Comeau Photography to copy, edit, or create new items, or use in any other manner without the expressed written consent of the copyright holder. Alex Comeau Photography will be held harmless to claims related to image or item quality for any images or items that are created using images not originating from Alex Comeau Photography.
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Custom Item Policy
All Custom Items Must Be Approved Before Printing and Once Approved Can Not Be Changed
1) All custom items, including prints, banners, yard signs, novelty items, or any items with a personalization, such as name, number, team, school, or any custom-designed items such as flyers, business cards, or custom digital graphics, etc must be approved by the Client before printing. *
2) All custom items will have a proof (or proof sheet for multiple items) sent to the Client for approval. The Client has the ultimate responsibility for ensuring the information on the custom items is correct, including name, number, team, school, sport, year, spelling, grammar, or any other customization information.
3) Once approval is received from the Client the items will be considered accurate and production will begin immediately.
4) The Client assumes full responsibility for the full cost of re-printing any items, which may in some cases require an additional $25 per item re-print charge for any items that the Client approved but contained an error that necessitates reprinting.
5. All sales of custom items are final. No refunds, substitutions, or exchanges will be given for custom items.
* Item approval applies only to "offline" orders (Cash, Check, Venmo, etc). Orders placed via Alex Comeau Photography's online store require personalizations to be entered during the order process and will be created and printed using the information as provided. Client assumes all responsibility for providing the correct information and further assumes responsibility for all costs associated with reprinting any items due to any incorrect information that is provided.
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Inclement Weather Policy
In the event of inclement weather, my #1 priority will be safety. I will in no way jeopardize the health and/or safety of myself or of a client.
1) In the event that current or forecasted weather presents unsafe road conditions, prior to a scheduled session, that session may be rescheduled to a mutually agreed upon date and time.
2) In the event that current or forecasted weather presents unsafe road conditions, during to a scheduled session, that session may be ended early, and completed at a mutually agreed upon date and time.
3) In the event that weather has a potential impact on the outcome of the session, i.e. a shoot in the rain, snow, or high wind, etc., I will explain to the client, to the best of my ability, the potential negative effects the current weather conditions may have on the quality of the images. The client must then assume all risk for the outcome of the shoot.
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3rd Party Partner Disclaimer
Delivery Estimates are subject to 3rd Party Partner service times
Alex Comeau Photography occasionally contacts the services of 3rd Party partners, such as image processing companies, printing companies, and shipping companies. When determining Delivery Estimates, Alex Comeau Photography calculates processing time using 3rd Party Partners' advertised service times. Alex Comeau Photography is not responsible for missed deliveries caused by delays by 3rd Party partners. Whenever possible, clients should include a reasonable buffer period to avoid "just in time" situations that could result in missed deadlines.
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Cancellation Policy
All sessions are booked on an appointment basis.
The booking fee is due on signing this agreement (Booking Fee is 20% of the amount agreed with a maximum of $500), with the balance of the amount agreed due 21 days before the day of the session. In the event of the Clients canceling the session for whatever reason the booking fee is non-refundable. It will be considered as liquidated damages to Alex Comeau Photography. If the session is canceled for whatever reason within 7 days of the day of the session, the entire amount may be non-refundable at the Alex Comeau Photography's discretion and may be considered as liquidated damages to Alex Comeau Photography. If Alex Comeau Photography is unable to perform the services outlined above, the Clients will be notified at Alex Comeau Photography's earliest opportunity, and if it is not possible to reschedule, all fees paid to Alex Comeau Photography will be refunded. Any fees returned or refunded by Alex Comeau Photography for any reason whatsoever will be returned by check to the individual who made the payment, which in some cases may not be the Clients themselves.
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Harassment Policy
Alex Comeau Photography has a zero-tolerance harassment policy. The client agrees to accept full responsibility for themselves and anyone else present. Any conduct which can be construed as dangerous, harmful, hurtful, intimidating, harassing, threatening or unlawful may be considered grounds for termination of this agreement. If at any time Alex Comeau Photography feels threatened, intimidated, or harassed by the clients or anyone else present, Alex Comeau Photography may, at its discretion, terminate the contract and the client agrees to forfeit all fees paid to Alex Comeau Photography, which may be considered as liquidated damages to Alex Comeau Photography.
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Quality Promise
I expect a client to be 100% happy with the outcome of their session. I strive to deliver the type of results that a client can't wait to tell their friends and family about. I promise to ensure that the product and service that you receive from me will 100% satisfy you. If any fault of mine results in a client being less than 100% satisfied, I will reshoot as many times as necessary to give that client satisfaction! *
* My fault extends to things like lost memory cards, dead batteries, etc, things that I can control and would reasonably be expected to prevent. This quality promise does not extend to things that are beyond my control, such as weather, environment, subject, etc.